Points will be awarded within 30 days of an order invoice being paid
You will earn one point for every £100 spent, rising to 2 points for every £100 spent over £999.
Please contact Rewards@davidphillips.com with your name, and the reason you believe your points are incorrect.
If you change jobs but want to continue purchasing from David Phillips, please contact the programme administrator (Rewards@davidphillips.com) to update your contact details and account access.
No. Only points awarded through the scheme can be used towards rewards.
No. Points are only to be used by the customer who has earned them and cannot be transferred to another individual. However, points can be accrued by a group of individuals who are members of a company account. In this instance the nominated account administrator will be able to spend points on behalf of the group.
Please contact firstname.lastname@example.org with your username and a description of your order if your reward has not arrived after 7 working days of placing the order.
Please contact email@example.com with the details and we will aim to resolve this for you as soon as possible. If you have ordered an e-code product we cannot exchange or refund this as it is a third- party reward option outside of Love2shop.
Yes, as long as your item hasn’t yet been dispatched. Please email firstname.lastname@example.org with all the order details and the new delivery address required. Please contact us as soon as possible after the order is placed to avoid disappointment.
Yes, as long as it has not yet been dispatched. Please email email@example.com with the order details as soon as possible after you have placed the order.
No. However if you have not received your order after 7 working days please contact firstname.lastname@example.org with your details. Please allow up to 7 working days for delivery.
We aim to respond to all queries within 2-3 working days.