David Phillips Rewards Programme – Terms and Conditions


"Administrator" means “Appreciate Business Services” or “Appreciate and the administrator of this Programme: The home of Love2shop” which are both trading names of Park Retail Limited, registered in England with company number 402152 and registered office at Valley Road, Birkenhead, Merseyside, CH41 7ED.

 “Company” or “David Phillips” means David Phillips Group Limited.

“Customer” means those people or entities which purchase goods from the Company.

"Participant" is defined as the Company’s Customers who have accepted these Terms and Conditions. A Participant can be an individual, or a company with a singular account and appointed administrator.

"Programme" is defined as the reward platform for participating Customer and all its component parts.

"Site" is defined as https://www.love2shop.co.uk/

“Reward” is defined as an item provided by the Administrator in exchange for a Participant’s reward points.

“Terms and Conditions of Use” or “Terms and Conditions” are defined as the terms detailed in this document.

These Terms and Conditions of Use apply to the rewards Programme for a Participant.


By accessing, transacting points, or using any aspect of the Programme or Site, the Participant agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers and limitations of liability posted in the rewards page by the Administrator on the Site. David Phillips and the Administrator reserve the right to amend or update any of the Terms and Conditions at any time without providing notice to the Participant. By using the Site, the Participant acknowledges that they have read and understood these Terms and Conditions.


This Programme is open to Participants 18 years of age or older at the time of entry. Where a company is acting as a Participant, the chosen administrator must be over 18 years of age. This Programme cannot be combined with any other David Phillips programmes, competitions, offers or rebates. The Programme and its benefits are offered at the discretion of the Company, and the Company has the right to terminate the Programme by giving three (3) months written notice or to change the Programme terms , rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the rewards points already accumulated. It is the Participant’s responsibility to maintain its knowledge of these Terms and Conditions.

Employees of the Company, their affiliated companies, advertising agencies, gift suppliers or other representatives, or members of the respective immediate families of such employees and anyone with whom such employees are domiciled are not eligible to participate in this Programme.


Participants will be rewarded for eligible purchases made from David Phillips site. Discounted items are not eligible for this Programme. Rental, furniture packages, show home and staging orders are also ineligible. Other items that are not eligible for this Programme will be marked accordingly or communicated to Customers prior to purchase.

Participants will be rewarded points per every £1 spent, with one point earned for every £100 spend, rising to two points for every £100 spend over £999 in a single transaction.

Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow David Phillips Terms and Conditions as communicated via their website, these Terms and Conditions, any abuse of the Programme, any conduct detrimental to the interests of either the Company, or any misrepresentation of any information furnished to the Company may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both. If a Customer’s account has an overdue balance with the Company, the Company has the right to suspend points until the account is paid in full.


This Programme commences on 30 October 2020 and shall run until termination. 


Personal data which you provide when you register for the Programme may be used for Programme communications and future marketing activity.


Reward points will be awarded to participating Customers for the purchasing of goods from the Company. Points will be awarded within 30 days following month end of the Customer’s purchase, subject to payment of the items in full.

Participants may opt to either:

  • save points awarded for redemption at a later date; or
  • redeem some or all of the points awarded for rewards through the Site.

If an eligible item is returned to the Company by the Customer for a refund, the associated points will be deducted from the Participant’s account balance. At times, the Participant’s balance may be negative due to the Participant redeeming points from their rewards account prior the returning of the eligible item and associated point reduction.

The Participant’s points will expire after 12 months of allocation to the Participant’s account unless redemptions are made within the prior 12-month period.

Fraudulent use of accounts and points on Participants’ accounts may result in the account being suspended. Fraudulent activity may result in the termination of Participants account and the cancellation of accrued points, Rewards or benefits, or both.


Points may only be redeemed via the Programme Site. Rewards, once chosen, can only be changed if the Participant contacts engage-support@love2shop.co.uk within 24 hours of the redemption, so long as the order has not been dispatched.

Points cannot be redeemed for cash, cheque, bank deposit or any other kind of payment by the Company or Administrator to the Participant.

Participants may not pool, transfer or combine points with any other Participant or person in order to redeem Rewards. Where a company is acting as a single Participant, points earned within that company can be accrued towards a single account. However, a Participant cannot pool, transfer or combine points with another Participating rewards account.

Participants may not combine cash, cheque, bank deposit or any other kind of payment and points to redeem rewards. Rewards points can only be redeemed by using points for Rewards.

Delivery is only available to the Participant’s country of residence and is subject to additional shipping fees.


In the case of a Reward not being available, the Administrator will contact the Participant within 7 days of placing the order and offer a replacement Reward of similar value and quality. If the Participant does not wish to accept the replacement Reward item, the original value of the Reward deducted from the Participant’s account will be re-credited. 

The Administrator reserves the right to remove or include any Reward from the range at their discretion and Participants may not rely upon the continued availability of a Reward category or Reward item. The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.


The delivery of Reward items will be made within 28 days of placement of order unless otherwise stated on the Site or by email communication.

The delivery of all Reward items will be made to the address as supplied by the Participant at the time of order. The delivery address for Reward items should be to an address where the item can be signed for. If there is nobody available to sign for receipt of the Reward, then the delivery company will usually leave a card with contact details for the Participant to arrange delivery again. Where a rearranged delivery is made and there is nobody present to sign for the Reward, the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant.

Participants should not accept delivery of Rewards that have been delivered where the packaging is damaged. Delivery of damaged Reward items must be refused and the Administrator’s customer service team must be advised immediately so that they can contact the supplier and arrange for replacement product to be shipped. If the package is opened and Reward item is then found to be faulty, the Participant must advise the Administrator within 24 hours and will make contact with the supplier on the Participant’s behalf to arrange a replacement or suitable alternative. 

Where a signed-for delivery is made to the Participant but delivery is not possible for whatever reason, the Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the Participant from the courier or similar service provider for re-attempting delivery for which the Participant shall be liable.


Returns of Reward items will be arranged for the Participant if there is a fault with the Reward item or it is damaged provided the issue is reported to the Administrator within 24 hours of receipt. Couriers will not generally accept liability for damages or lost items beyond this time frame.  

If the Participant wishes to discuss or organise a return, exchange or refund of any Reward item, please contact the Administrator within 24 hours of receipt. 

The Participant acknowledges that some Reward items are not returnable and non-refundable (i.e. items with a customised aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).

Once the Reward item has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.

Programme termination

The Company reserves the right in their sole discretion to cancel or suspend the Programme at any time.

Registered Participants will be given written notice of Programme termination and all points must be redeemed 30 days following notification of the end of the Programme.


The Company and the Administrator absolve themselves from any liability arising from any tax or National Insurance Contributions arising from this Programme. Participants are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising on their Reward.


No correspondence will be entered into regarding either this Programme or these Terms and Conditions. In the unlikely event of a dispute, the Company’s decision shall be final.

The Company cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this incentive Programme agree that the Company and the Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a Reward, or from participation in this promotion. Nothing in this clause shall limit the Company or the Administrator’s liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.